[NAME] FZ-LLC ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or platform services.
This policy is aligned with UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), ADGM Data Protection Regulations 2021, and DIFC Data Protection Law 2020 (as applicable).
We collect information you provide directly (name, email, company, job title when you contact us or create an account), usage data (pages visited, features used, query patterns), and technical data (IP address, browser type, device information) through standard web analytics.
For enterprise platform customers, customer data processed through the [NAME] platform is subject to the Data Processing Agreement, not this Privacy Policy.
We do not sell your personal data to third parties. We do not use your data to train AI models.
All data submitted through our website and platform is stored within UAE sovereign cloud infrastructure (Google Cloud UAE region). No personal data is transferred outside the UAE without your explicit consent or a lawful basis under applicable UAE data protection law.
Contact enquiry data is retained for 24 months. Platform account data is retained for the duration of the customer relationship plus 12 months. Deleted account data is purged within 30 days of deletion request. Backup data is purged within 90 days.
You have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us via the contact page. We will respond within 30 days.
We use essential cookies for website functionality and optional analytics cookies (requiring consent). We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.
For privacy-related enquiries, contact our Data Protection Officer via the contact page with "Privacy" in the subject.